Refund policy

Returns & Refunds

We want you to be happy with your Estilo pomade. If something isn't right, email contact@estilopomade.com and we'll make it right.

Unopened products — 30 days

You may return any unopened jar with its factory seal intact within 30 days of delivery for a full refund of the product price. Return shipping is the customer's responsibility unless the return is the result of our error.

Opened or used products

For health and hygiene reasons, we cannot accept returns on jars that have been opened or used. This is standard practice for personal care and cosmetic products.

This does not apply if something went wrong on our end. If a jar arrives damaged, leaking, short-filled, or is not the product you ordered, we will replace it or refund it in full. Email us within 14 days of delivery with your order number and a photo. You will not need to ship the product back.

If the product irritates your skin or scalp

Stop using it immediately and contact us. We will refund your order in full whether or not the jar has been opened, and we would like to hear the details. We keep a record of every report as part of our product safety program.

Estilo is a cosmetic product for external use only. It is not intended to treat, prevent, or cure any condition. If you have a known sensitivity, please check the ingredient list on the product page before ordering.

How to start a return

  1. Email admin@estilopomade.com with your order number and the reason.
  2. We'll reply within 2 business days with return instructions or a resolution.
  3. Approved refunds are issued to the original payment method within 5–10 business days of us receiving the return or approving the claim.

Original shipping charges, including paid expedited shipping, are non-refundable except where the return is our error.

Non-returnable items

Gift cards and items marked final sale.

Wholesale orders

Barbershop and wholesale accounts are governed by the terms agreed at the time of order. Please contact us directly.

Damaged in transit

Keep the packaging and send us a photo. We'll file the carrier claim — you don't have to.